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  • What is the difference between solid and engineered floors?
    Solid timber floors are exactly that, solid pieces of wood that has been cut into flooring and profiled with a tongue and a groove to ensure stability when fixed down. Engineered floors are Lamellas (thick veneers) of timber that a hydraulically pressed to plywood. Plywood is not prone to movement under environmental changes and therefore offers far increased stability when compares with solid timber floors.
  • Can your floors be used with underfloor heating?
    All of our engineered floors are suitable for use with water and electric underfloor heating systems. Our solid timber floors are not suitable for use with underfloor heating and they can warp, twist and crack when exposed to temperature and humidity fluctuations.
  • What is parquet flooring?
    Parquet is derived from 'parquetry' which means 'small component' in french. Parquet floors are timber floors that are made using several small components. Common parquet patters are Herringbone, Chevron, Basket Weave and Versaille. Traditionally, parquet floors were made using solid timbers, however modern technology means it is now possible to produce this patterns in engineered formats; meaning they are more suitable for modern homes.
  • How do I install an engineered oak floor?
    The method of installation depends on the subfloor. If the subfloor is a load bearing timber or concrete floor then the best way is to fully glue bond in down using a good quality flexible flooring adhesive. However if the installation is within an upper floor apartment then a sound rated product may need to be applied to the subfloor in order to reduce noise transmission. The simplest way would be to ‘float’ the engineered floor on top of the sound rated material but this could result in a slightly hollow and potentially slightly bouncy floor so using a more resilient sound rated heavy rubberized matting would be ideal then glue down the engineered floor direct to the matting. If you are fitting a 21mm thick engineered plank flooring direct to the floor joists then the best technique would be to apply a glue bead to each joist using flexible flooring adhesive dispensed in a sausage format and then once the plank is in place and tapped up tightly to its neighbouring plank then you could fire in a few nails through the tongue at 45 degrees just to keep the exact straight line of the planks. Do not rely solely on nails alone when fitting a floor as the wood will have seasonal movement which could result in the nails squeaking against the wood when stepped upon.
  • What pattern is best for my room?
    The exact pattern and piece dimensions is totally down to a personal choice however there are a variety of things to consider when making your choice, namely: Size of room – a large pattern would not look great in a small room as you would struggle to notice the pattern without multiple repetitions. Adversely, a small herringbone block may look a little busy in a large open plan contemporary space, for example. Shape of the room – a chevron pattern would not look great in a room that is much wider than its length. Room shape is also important when considering whether or not to border a patterned floor. Perimeter borders are traditional and can add elegance, but work better on defined rooms rather than big, open plan areas. Period of property – If you are looking for a traditional floor then ask us about which patterns were popular when your house was built. Herringbone patterns for example have been popular for hundreds of years and can be made to look like original feature floors. The general route you walk through the room – is it generally considered nicer to look down the long lengths rather than across several boards, bear this mind when considering which direction to lay your flooring.
  • What is the difference between oil and lacquer finishes?
    Not a lot really. From a durability and aesthetic point of view there is really very little difference. Generally all of our traditional colours eg: honey, browns, mahogany colours are finished using hardwax oil and our contemporary colours eg: greys, washed, whites are finished using lacquer. When you buy your floor you will be told your surface finish and then you would only use our specific recommended wash product for either lacquer or hardwax.
  • Who should install my wood flooring?
    Only a competent experienced flooring fitter should fit your floor. A general builder or a general carpenter could fit a simple plank or simple herringbone floor but there are so many techniques to adopt and a variety of specialist tools required to do a really fine job of a patterned floor, chevron, herringbone with border etc. If you chose your own fitter or a general builder/carpenter then be very careful and insist in seeing a variety of pictures of their work and check they offer a full no quibble warranty on his work for at least 2 years.
  • Are you floors available in other dimensions?
    Yes. We are a factory and we van make any dimension you like down to the exact millimetre. The leadtime for bespoke dimensions is usually between 4-8 weeks,
  • What do I do if my floor gets damaged?
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  • How many times can I sand my floor?
    In theory if you have fit an engineered floor with a oak wear layer of say 4-6mm then you could in the future sand this floor 2-3 times in it's lifetime however the only reason why you would ever need to sand your floor would be if you got bored of the colour and wanted to totally change its colour. If you wanted to do this then you need to be mindful that once a floor that is already fit and has been sanded to unfinished oak, then there is a real limitation as to the colour that can be applied on site, you are limited to pigmented oils and dyes that are quite basic colours and can be hard to apply evenly. If your bespoke floor from A Oak A is correctly maintained then you would never need to sand your floor.
  • What are your leadtimes?
    Our leadtimes are generally within 2 weeks however if you wanted something more bespoke than our regular range then the leadtime could be between 4-8 weeks depending upon complexity.
  • Do you provide samples and how can I get them?
    Yes of course we provide samples. Please phone us or Email us and speak to one of our friendly team and we will send you out samples that you require free of charge. Alternatively, click 'Contact Us' on the search bar and fill in the form and we'll get to you as soon as possible.
  • How do I clean my floor?
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  • Does my floor require any additional maintenance?
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  • Do you offer a warranty?
    Yes all our floors come with a 2 year no quibbles warranty. If your floor is a ‘supply only’ then the product is warrantied against any delamination, machining tolerances, grade and colour consistent with specification and coating integrity. If your floor has been installed by us then the warranty covers any fitting defects that may occur during the next 2 years. If a floor is going to misbehave it will happen within the first seasonal cycle (mainly just after the winter has finished). The flooring really only fails when the environment which the flooring is exposed to exceeds the outer tolerance limits of air humidity and / or surface temperature.
  • Do you make matching accessories for your floors?
    Yes we can make any accessories required to complete you project. If you provide us with a drawing with dimensions then we can make any accessory you require. We also stock standard accessories such as single nosing pieces, door threshold profiles and radiator rings. Please identify exactly what you need at the point of order in order to create any future delays and production consistency.
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